Return & Refund Policy

At Mayawye, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Return Eligibility

We accept returns for unworn clothing items with original tags attached and returned in clear garment packaging with the SKU label intact.

📦 Exchanges are not accepted at this time.

Return Timeline

Return requests must be initiated within 7 days from the date your tracking shows the order was delivered.
Once your request is submitted, items must be shipped back within 7 days for a full refund.
For orders delivered in multiple packages, the return window starts on the delivery date of the final package.

Return Conditions

To ensure a smooth return process, please note:

Items that do not meet the return criteria may incur a 20% restocking fee or be declined.
Shipping and handling fees are non-refundable.
Customers are responsible for return shipping costs, unless the item is incorrect, defective, or damaged.

Refund Timeline

Once we receive and inspect your return, please allow 5–7 business days for processing. We’ll notify you via email once your refund has been issued.

Final Sale & Non-Returnable Items

The following items are considered final sale and cannot be returned:

Beauty products
Bodysuits
Face masks
Intimates & lingerie
Jewelry
Swimwear
Openpack wholesale orders

How to Initiate a Return

Log in to your Mayawye account and go to Orders
Select the order containing the item(s) you wish to return
If eligible, click the “Return” button
Adjust the quantity of items and continue
Choose a return reason (photo proof may be required)
Submit the request to receive your Return Authorization (RA) number and further instructions via email

📌 Note: All returns must include the RA number provided. You can track your return status under Orders → Returns using your RA or order number.

Questions?

Our Customer Care Team is here to help! Contact us at support@mayawye.com for assistance with returns or other inquiries.